The influence of artificial intelligence (AI) is seeping into ever-expanding areas of life. As a business owner, this is something you need to take seriously, as it can make businesses more likely to face legal action.
Even if you have not embraced AI, many of those who work for you may have, whether you know it or not. Further, many of the other companies and members of the public you deal with are using it.
Errors resulting from its use
You have always been able to face legal action because of mistakes someone within your company makes, and that has not changed. The problem is that now, many people and companies are entrusting much of their work to AI. While AI can be useful, it can get things wrong. Actions are often taken based on what AI suggests without proper human oversight to catch its errors. However, if there is a problem, you cannot just blame AI. It is your company that will be held to account.
Emboldening people to act against you
AI has also increased the chances of people bringing a claim. In the past, if someone had a complaint, they might not have brought it because they felt they did not have any legal standing. They might have thought the cost of hiring someone to handle it for them would be too much. Yet now, by typing a few notes about the issue into AI, they can come up with what they believe is a legally sound plan of action.
Before you know it, they have sent you a legal-sounding complaint or claim that they are confident will get the issue resolved in their favor. The information AI produces for them may be totally wrong, but you will still have to deal with it, and they may be convinced it is right due to the legalistic language and tone AI used.
Seeking experienced legal counsel from a human can help you fight spurious claims. It can also help you handle disputes resulting from AI-made mistakes by your company.
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